Questions to ask while selecting a training provider

Questions to ask while selecting a training provider

Posted on
2020-04-03

As with most modern training design, the success or failure depends on the quality of the consultation (TNA) between the suppliers the organization / target participants.

 
For establishing a foundation of management skills, this approach coupled with systematic post training follow up, is often the most cost effective approach. The danger is when companies buy “international” (read American) packages, which have very little linkage to what is really happening in Vietnam. 

Here is some practical advice when selecting a supplier to provide your training package, 2 areas to focus:
 

A. Provider's Approach 



You can assess whether this is the right provider or not based on their approach and training methods. In fact, you need to consider the training provider during the consulting process, whether they really focus on your current situation and propose right solutions that suit the training needs of the organization/target audience.
 
In particular, the following questions need to be clarified:
 

  1. How many percentage of the training modules will feature your real-world case studies from your organization? (Theory / Practical application / Solutions for typical situations)
  2. Will these modules cover the common competency/performance gap of the target audience? Where is it shown in outline / content?
  3. What training methods are used? Is it suitable for those who need training? Why did the supplier recommend this method?
  4. Does the practicality of the proposed Tools / Models / Theories used in the course really address the state of business? For example?
  5. Tools and ways to track after training? How to measure training results?


B. Provider's Capability

 
Assessing the competencies of training providers here we do not focus on how many charter capital they have, how many employees or representative offices in many countries. Supplier capabilities mentioned here are compatibility between proposals from suppliers and your training needs, professionalism, ability to design and structure the programs, and their experts/ trainers, what are their training experience/ management experience (not their degree).
 
You can refer to the following questions during the process of selecting a training provider:
 

  1. How many modules / threads do they have to choose from?
  2. Do they have the ability to tailor demand-based training materials or just use the standard curriculum available?
  3. Are other training aids such as videos, case studies, simulation games from the US, or from various sources?
  4. Can they provide many experts to train on different training topics? How experienced are the experts in the industry? What are the achievements of management professionals?
  5. Examples of programs that have successfully implemented? Or the customer has successfully implemented?

 
Some of the questions and issues mentioned above are based on G&H's experience in consulting clients. Each organization or business always has different needs depending on the vision and objectives. By answering these questions, you will more or less understand the capabilities of your supplier and whether they are the best match with the target audience and your company culture. 

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