Questions to ask while selecting a training provider

Questions to ask while selecting a training provider

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As with most modern training design, the success or failure depends on the quality of the consultation (TNA) between the suppliers the organization / target participants.

For establishing a foundation of management skills, this approach coupled with systematic post training follow up, is often the most cost effective approach. The danger is when companies buy “international” (read American) packages, which have very little linkage to what is really happening in Vietnam. 

Here is some practical advice when selecting a supplier to provide your training package, 2 areas to focus:

A. Provider's Approach 

You can assess whether this is the right provider or not based on their approach and training methods. In fact, you need to consider the training provider during the consulting process, whether they really focus on your current situation and propose right solutions that suit the training needs of the organization/target audience.
In particular, the following questions need to be clarified:

  1. How many percentage of the training modules will feature your real-world case studies from your organization? (Theory / Practical application / Solutions for typical situations)
  2. Will these modules cover the common competency/performance gap of the target audience? Where is it shown in outline / content?
  3. What training methods are used? Is it suitable for those who need training? Why did the supplier recommend this method?
  4. Does the practicality of the proposed Tools / Models / Theories used in the course really address the state of business? For example?
  5. Tools and ways to track after training? How to measure training results?

B. Provider's Capability

Assessing the competencies of training providers here we do not focus on how many charter capital they have, how many employees or representative offices in many countries. Supplier capabilities mentioned here are compatibility between proposals from suppliers and your training needs, professionalism, ability to design and structure the programs, and their experts/ trainers, what are their training experience/ management experience (not their degree).
You can refer to the following questions during the process of selecting a training provider:

  1. How many modules / threads do they have to choose from?
  2. Do they have the ability to tailor demand-based training materials or just use the standard curriculum available?
  3. Are other training aids such as videos, case studies, simulation games from the US, or from various sources?
  4. Can they provide many experts to train on different training topics? How experienced are the experts in the industry? What are the achievements of management professionals?
  5. Examples of programs that have successfully implemented? Or the customer has successfully implemented?

Some of the questions and issues mentioned above are based on G&H's experience in consulting clients. Each organization or business always has different needs depending on the vision and objectives. By answering these questions, you will more or less understand the capabilities of your supplier and whether they are the best match with the target audience and your company culture. 

Most participants agreed that the workshop met their purposes. Up to 95.5 percent agreed they had acquired useful information and the training was worth their time. They also had high opinions of the trainer’s knowledge and enthusiasm. They were impressed with the activities encouraging participants to be creative and think outside the box.....

Australia Awards - Vietnam

In conclusion, this class is very amazing, not only has the practical content, but also the attractive teaching method of Mr. Garry through lots of interactive teamwork activities. Surely, it will be very useful for me in the real work to influence my peers, team members, and managers.

Thuan Le

Frontend Design Department

”The trainer is exceptional. He is very knowledgeable, thus not only addressing the participant’s questions but also providing us with a lot of useful information, insights and advice for which we are truly grateful……”

Nguyen Thi Thanh Phuong

PHD Country Director of VEF Vietnam

In conclusion, I really liked this class. It brought a fresh breeze to the dry climate of a technical environment and I wish it would come at a more regular interval.

Thuan Le

Frontend Design Department

I am inspired by Garry's instruction and sharing to be positive in every case and I will push myself more to be a good leader for my team. Facilitation skill is very motivated, energetic and humorous


Not a bad 3 days of training informative jocked my braw and walked away with more than I came with - Overall the course was at times difficult but not at a level where completion will be unattainable. It has kept me awake and alert. I feel I have benefited greatly from attending this course.

Masan Resources

The content workshop is easy to understand, very useful, has lots of new knowledge, practical for work and training activities, more new knowledge related to setting goals for a specific plan, risk assessment, and contingency plans. I can learn many new tools and methods: SDI, GRIP, ...


The class has many activities, recognizing the need to analyze many goals for a course. There are very good analysis, a new way of thinking and teaching. The coursebook and tools are very helpful.


The teacher is enthusiastic who has many skills, experience and convey the content of the course. The course helped me to better orient myself in communication, change my way of thinking and thinking of life.


I’m a lucky staff from UIC who had the chance to took part in Leadership training course on 27&28 Nov 2020 presented by Mr. Gary and G&H. I have to admire that It was a very helpful course which change my mind and lead me to the better version of myself. I’d like to give my since thankful to G&H and especially to Mr. Gary for the marvelous training course.

Phạm Huy Hoàng


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