Designing and Conducting Soft Skills & Management TNA

Designing and Conducting Soft Skills & Management TNA

Posted on
2020-02-10
A Few Thoughts

After over 30 years of designing and conducting different TNAs (Training Needs Analysis), the approaches I take now for a TNA, for either soft skills or senior management has become less and less structured.

Why?

Partly because of the VUCA world we live in; for example, a leadership framework designed 5 years ago, can only address some of the needs of a leader today. While leadership frameworks are still very useful; I do not believe they should be the main driver in the TNA process.

The quantitative aspects of the analytical process obviously play a key role, and remain mostly unchanged; the biggest changes are in qualitative research. Whereas “question checklists” still have a place in one on one interviews, the “old fashioned” probing question technique, and blank paper in the right hands is a formidable tool.

A couple of examples of how the humble probing question technique can help the TNA, example one, time management: most time management programs are about setting priorities and simple self-organization, when if you explore the real problem is the person completing the task, often does not have a good dialogue with the task assigner (the boss).

Example two: inspirational leadership, is the most common leadership competency identified for development, the challenge is no competency framework can determine all dimensions, it requires a skilled L&D professional to find out the real/specific needs, again this can only be done by questioning (blank paper and probing), not a questionnaire.  

A final word, or thought, change is constant, how have you changed your TNA process?

Garry Howell

October 14, 2019   

Contact us

Most participants agreed that the workshop met their purposes. Up to 95.5 percent agreed they had acquired useful information and the training was worth their time. They also had high opinions of the trainer’s knowledge and enthusiasm. They were impressed with the activities encouraging participants to be creative and think outside the box.....

Australia Awards - Vietnam

In conclusion, this class is very amazing, not only has the practical content, but also the attractive teaching method of Mr. Garry through lots of interactive teamwork activities. Surely, it will be very useful for me in the real work to influence my peers, team members, and managers.

Thuan Le

Frontend Design Department

”The trainer is exceptional. He is very knowledgeable, thus not only addressing the participant’s questions but also providing us with a lot of useful information, insights and advice for which we are truly grateful……”

Nguyen Thi Thanh Phuong

PHD Country Director of VEF Vietnam

In conclusion, I really liked this class. It brought a fresh breeze to the dry climate of a technical environment and I wish it would come at a more regular interval.

Thuan Le

Frontend Design Department

I am inspired by Garry's instruction and sharing to be positive in every case and I will push myself more to be a good leader for my team. Facilitation skill is very motivated, energetic and humorous

ActionAid

Not a bad 3 days of training informative jocked my braw and walked away with more than I came with - Overall the course was at times difficult but not at a level where completion will be unattainable. It has kept me awake and alert. I feel I have benefited greatly from attending this course.

Masan Resources

The content workshop is easy to understand, very useful, has lots of new knowledge, practical for work and training activities, more new knowledge related to setting goals for a specific plan, risk assessment, and contingency plans. I can learn many new tools and methods: SDI, GRIP, ...

Samsung

The class has many activities, recognizing the need to analyze many goals for a course. There are very good analysis, a new way of thinking and teaching. The coursebook and tools are very helpful.

Vinpearl

The teacher is enthusiastic who has many skills, experience and convey the content of the course. The course helped me to better orient myself in communication, change my way of thinking and thinking of life.

B.braun

  • Top