The simple answer to this question, as with most things is; it depends. Some communication is purely informational, such as, how do I get to Dong Khoi Street. The person, let’s assume a tourist only requires clear, concise directions.

In real life most communication requires the skill of influencing, for example; when I get to Dong Khoi Street what do you recommend I do? To answer this question, requires influencing skills. First it is important to find out what the person is interested in, this requires questioning and listening techniques.

Then for the person to believe you, you need to establish rapport and credibility – neither of this things are easy. There have been many books written on this subject and seminars delivered, to be truly successful – you must be strong in this critical life skill.