ACTIVITY - BASED LEARNING
The process of learning needs to be enlightening and fun. By using interactive games, knowledge transference is made easier and learning more meaningful.

Training alone is often not enough to bring about the desired skill improvement. One of the best known ways to ensure that skills are transferred to the workplace is through a "skills transference initiative". These initiatives vary for each course, but they have one thing in common, a practical measurement of application of new skills. 
HOSPITALITY MANAGEMENT   CUSTOMER SERVICE
Hospitality Management

The Co-Founder of G&H, Garry Howell, spent 12 years in senior HR/Training position with Hyatt International and the Peninsula Group. During that time, he was instrumental in overseeing the opening of several 5-star hotels, and has been involved in “top-end” hospitality around the globe.
In Vietnam, G&H has assisted:
  • The Caravelle Hotel
  • Six Senses
  • Fraiser Suites
  • Riverside Serviced Apartment
In developing their Management Team, Performance Management, and guest service
  Customer Service

Perhaps the single greatest development need in company’s doing business in Vietnam today is Customer Service. Whether it is Banking, Insurance or Traditional Hospitality, the market is becoming more sophisticated and expects better service. G&H has extensive experience in providing all aspects of both training and consultancy to all organizations in achieving their customer service goals.